Bergen Tote Bag - Grey

• All orders are processed in 1-2 business days, excluding weekends and public holidays.
• Upon processing, you will receive an email with your tracking number.
• You can alternatively check tracking information from your account dashboard.
• Delivery time varies based on the shipping destination, typically ranging from 3-10 days. For faster delivery time, get in touch with us over email.

We offer a hassle-free return policy. Items can be returned if they don't meet your expectations or are damaged/faulty.

• Use the Return Portal within 48 hours of receiving your order. Allow us 2 business days to revert to the Return Request.
• Items bought during discounted sales or promotional prices are not eligible for returns.
• Check our size chart before purchasing, as returns are not accepted based on size issues.
• Refund is processed once the product completes warehouse inspection. Average refund timeline is 7 days.
• Refer to Returns and Exchange policy for detailed information

You can raise for Exchange using our Return & Exchange Portal within 7 days of receiving your order. A timeline above this would void the Exchange Eligibility.

• We offer a one time no-fee exchange.
• Once goods are returned to the warehouse and Resellability inspection is completed, we would immediately process your exchange request.
• Any difference in price has to be paid if it is excess and it would be settled as Store Credit in case the chosen product is of lesser price.
• Refer to Returns and Exchange policy for detailed information